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Customer Help

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Common purchase queries answered

Orders and Shipping

Ans: The estimated delivery time for your order is usually mentioned during the checkout process or in the order confirmation email.

Ans: To create an account, click on the “Sign Up” or “Create Account” option on our website and follow the instructions to provide your details and create a username and password.

Ans: You can track the status of your order by logging into your account and checking the “Order Status” or “Track Order” section. Alternatively, you can use the tracking number provided in the shipping confirmation email to track your order on the carrier’s website.

Ans: To change your shipping address, log into your account and go to the “Account Settings” or “Shipping Address” section. Update the necessary information and save the changes.

Ans: We prioritize the security of your information and do not keep credit card information on file. Each transaction is processed securely and independently.

Ans: Sales tax may be applicable depending on your location and the applicable tax laws. The sales tax amount, if any, will be calculated and displayed during the checkout process.

Ans: We ship to many countries. To check if we ship to your country, please go to the checkout page and enter your address. If your country is not listed, we may not currently offer shipping to that location.

Ans: Depending on the items in your order, they may come in one package or multiple packages. This information is usually provided during the checkout process or in the order confirmation email.

If you need to swap an item

Returns and Exchanges

Ans: If you received the wrong item, you should contact customer support for assistance.

Ans: If your order arrived damaged, you should contact customer support for a resolution

Ans: The mailing address for authorized returns

Ans: To receive customer support, you can contact the customer support team through the provided contact information.

Ans: If you entered an incorrect shipping address, you should contact customer support to rectify the issue.

Ans: contact customer support to inquire about their specific policies and procedures regarding order changes or cancellations.

Ans : To find out if pre-ordering is possible for sold-out items, it is advisable to check the website or contact customer support for more information.

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30 days money back guarantee

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