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Returns & Exchange Policy

All products purchased on can be returned/replaced within the 7 days of the delivery date. To be eligible for a return, your item/s must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties card, invoice etc.), parts and accessories to insure full credit. “New and unused” means that there are no scratches, marks, or blemishes on the item and the product must not have been sized or altered in any way.

Orders placed beyond 7 days are not eligible for refunds, but can be either replaced or fixed under the terms and conditions of the warranty of that product

In order to claim a refund for the product please email your request along with the order number to ( )

After receiving the product our testing team will verify, approve and process the refund.
Enativesmart offers a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return/exchange the product using our app itself. However, there are a few basic rules to be eligible:

Product has to be in original & unused state
Request has to be raised within 7 days of delivery
We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order
NOTE: We do not offer returns on bulk orders.

Refund method

  • After receiving the product, we will inspect it.
  • We will communicate the status of your refund after the inspection.
  • After approval, we will initiate a refund to your original method of payment
  • If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total price of the product will be returned to the same mode of payment.
  • We will refund the amount within 15 working days to the original method of payment 
(except COD).
  • If a partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together

Cancellation Policy

For Cancellations Enativesmart Support to be contacted by various methods mentioned under the contact us link. Please quote Order ID in all communications. It is advised that the query is sent from the registered email id.

Cancellation requests can be raised at any time before the shipping of the order.

Your order will be cancelled instantly and refund will be processed within 3 to 4 working days in your original payment method.

Following deductions will be made under Refund Process
Cancellation charges : 3% of order value Minimum of Rs 300/- , maximum upto Rs 1000/-
Online Transaction Charges: According To Your Payment Mode.

Note: GST paid during purchase will not be refunded. In case of cancellation, after shipment of order , courier charges will be borne by the customer only.

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